Back when I lived in San Francisco, I rode the bus nearly every day. There was a lot of complaining about the buses being crowded at certain times of day, or about them running late, but it was still a pretty good way to get around. When I saw the same driver and he or she would smile or call me by name, that was a nice warm connection that seemed to melt other problems away.
Dealing with so many people every day would seem to be a pretty tough job, and yet most of those bus drivers were so good at their task. It particularly warmed my heart when they gave you a "bonus" like the drivers that sang out the stops or who made those extra announcements, especially when there were some jokes thrown in.
Recently a friend of mine told me that he had lost his wallet while riding a bus. Losing money is never good, but when your ID and credit cards, and all those other things you carry are gone too, it can ruin your day. When the mail came a few days later, and it contained his wallet, that was a lovely surprise! Enclosed with it was a simple note: "I found this on my coach. Signed, Bus Driver." He wanted to get it back to its owner, but didn't care about any thanks, so didn't leave his name or any kind of identification. What a nice driver!
The operators of public transportation preform an important service. Too often we moan about the negative moments and ignore all the positive. The next time you ride a city bus or taxi, let your driver know they are appreciated.